Refund & Exchange Policy

At Store By Hamama, we are committed to ensuring a smooth shopping experience. Please read our updated policy below.

1. Refund Policy

We offer refunds only in genuine cases such as:

Wrong product delivered
Damaged or defective item received
Incorrect size sent by our team

Refund Time Limit: You must request a refund within 10 days of receiving your order.

Refunds are not available for change of mind, size issues, or personal preferences.

2. Exchange Eligibility

Exchanges are accepted if:

The product received is wrong
The item is damaged or defective
You received a different product than ordered

Exchanges for size, color, or personal preference are not offered.

3. Exchange Time Limit

You must report any issue within:

24 hours of receiving your order

4. Conditions for Refund or Exchange

To qualify:

Item must be unused
Must be in original packaging
All tags must be attached
Clear photos/videos must be provided as proof

5. Items Not Eligible

Used or washed items
Items with perfume, stains, or damage after delivery
Color differences due to mobile/laptop screens
Minor fabric/stitch variations

6. Refund & Exchange Process

If your request qualifies:

Contact us at storebyhamama@gmail.com or +92 329 4540505
Share your order number and photos/videos of the issue
Our team will evaluate and confirm eligibility
Pickup or drop-off instructions will be provided
Refund (if approved) will be processed within 3–7 working days

7. Shipping Costs

Return/exchange shipping charges must be paid by the customer, unless the product delivered was incorrect or defective.

8. Contact Us

For assistance or queries:

Email: storebyhamama@gmail.com
Phone: +92 329 4540505
Location: Allahabad, District Kasur, Pakistan

© 2025 Store By Hamama – All Rights Reserved.